Thank you for shopping with us! We’re committed to ensuring that your order arrives safely and as quickly as possible. Please read the following information carefully to understand how our shipping process works.
All orders are processed within 1–3 business days after payment confirmation. Please note that processing time is separate from shipping time. During high-volume periods (such as holidays or sales), processing times may be slightly longer.
Once your order has been processed and shipped, delivery usually takes between 5-10 business days, depending on your location and local postal services.
Please keep in mind:
Shipping times are business days only (Monday–Friday).
Delivery delays can occasionally occur due to customs, weather, or carrier issues beyond our control.
You will receive a shipping confirmation email containing your tracking number once your order has been shipped. Please allow up to 5–7 business days for the tracking information to update after receiving your tracking number.
International shipments may be subject to customs fees, import duties, and taxes. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please contact your local customs office for more information.
Please make sure your shipping address is entered correctly at checkout. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
If your package has not arrived within 30 business days after shipment, please contact us at support@trysilvara.store and we’ll do our best to assist you in resolving the issue.
For any shipping-related questions, feel free to reach out to us at support@trysilvara.store — our customer support team will gladly help.